The reporting system is an online form of submitting complaints concerning Stigmatization and Discrimination  issues to CHRAJ. It also helps CHRAJ ensure access to justice for persons who experience stigma and discrimination.

There are 3 basic ways one can lodge a complaint on the system:

1. You may fill out the complaint form online (Complaint Form) and submit.
2. You may dial *920*59# on any network and select any of the options listed under. (A CHRAJ officer will contact you to obtain more information about the case.
3. You may report a case in person by going to any CHRAJ office across the country to submit written or oral complaint. (CHRAJ has its Head office at Accra, all the Regions and Districts in Ghana). The working hours is from Monday through to Friday, between the hours of 08:30 and 04:00.

This system builds on CHRAJ’s mandate to protect universal human rights. The Commission is committed to protecting the rights of persons who have experienced or experiencing Stigmatization and Discrimination through documenting cases and providing redress. This information helps to inform national policy and programming priorities.

Any person or organization who believes he or she or someone has experienced or is experiencing discrimination and stigmatization may report through this system.

Types of abuses/violations that may be reported include but not limited to: blackmail; abuse by the police or other government officials: denial of health, legal, policing, employment, or housing services; and violations of privacy and confidentiality.

The CHRAJ Health Rights Team is made up of specially trained intake officers, investigators, and lawyers who will handle your complaint with privacy and confidentiality.

CHRAJ will review the case to ensure that it is within CHRAJ’s mandate and the complaint will go through the normal CHRAJ procedure in handling complaints. A tracking number will be assigned to your case where you will have the opportunity to track the progress of your case.

If you wish to submit a complaint without letting CHRAJ know your identity, you may ask someone else or an institution/organization to submit the case on your behalf. Your confidentiality is our priority. (Your consent may be needed.)

Article 17(2) of the 1992 Constitution provides that  ’’ no person shall be discriminated against on the grounds of gender, race, colour, ethnic origin, religion, creed, social or economic status.’’ Additionally, the Constitution upholds the right to privacy and ensure that all persons are equal before the law. Other laws such as the Labour Act, the Disability Act and the Ghana Aids Commission Act protect the right of vulnerable groups.

CHRAJ cannot arrest the person against whom you make the complaint. However, CHRAJ can liaise with the Ghana Police Service to cause an arrest if the need be. CHRAJ has power to investigate complaints, make recommendations for action, and to seek any remedy available in any court including enforcing its recommendations.

Contact CHRAJ on the following phone numbers: 0302- 662150 / 664267/664561 / 668839.or click on “Contact”, above.